co999 Terms and Conditions

Section 01

Introduction and Definitions

These terms and conditions ("Terms") form a legally binding agreement between the co999 platform ("Platform", "we", "us") and its users ("you", "user"). By accessing the co999 website, registering an account, or using any of our services, you are considered to have given your consent to all provisions of these Terms.

If you do not agree with any part of these Terms, please refrain from using the co999 platform. For any questions, please contact our support team.

1.1 Key Definitions

• "Platform" refers to the co999 website, mobile version, and all related digital services.
• "Account" refers to each user's personal registered account.
• "Balance" refers to the amount of funds available in a user's account.
• "Bonus Funds" refers to funds awarded under promotional activities, which are subject to specific wagering conditions.
• "Wagering Requirement" refers to the amount that must be wagered before bonus funds become eligible for withdrawal.
• "Accepted Currency" refers to the Bangladeshi Taka (BDT / ৳).
• "KYC" refers to the Know Your Customer identity verification process.

Section 02

Account Registration and Eligibility

To open an account on the co999 platform, users must meet the following eligibility criteria:

2.1 Age Requirement

To open an account on co999 and participate in any gaming or betting activity, you must be 21 years of age or older. Account registration by minors is strictly prohibited. Any such account found will be closed immediately and all balances may be forfeited.

2.2 One Account Policy

Each user may open only one account. Opening multiple accounts using the same person, the same device, the same IP address, or the same payment method is strictly prohibited. If this rule is violated, all associated accounts will be closed.

2.3 Accuracy of Registration Information

You must provide accurate, complete, and up-to-date information when registering an account. Providing false or misleading information in any of the fields listed below will be considered a violation of the Terms:

• Full name (as shown on the national identity card)
• Date of birth
• Active mobile number
• Email address (where applicable)
• Payment method details

Section 03

Account Verification (KYC)

co999 reserves the right to verify the identity of all users. The KYC process is an essential step in ensuring a safe and transparent online gaming environment.

3.1 Verification Process

co999 may request identity verification documents from you in the following situations:

• At the time of your first withdrawal request
• For withdrawals above a certain amount
• When any suspicious activity is detected
• At any time at co999's discretion

3.2 Accepted Documents

• National Identity Card (NID) — both sides
• Passport (front page and photo page)
• Driving licence
• Proof of ownership of the payment method (e.g. bKash, Nagad account details)

Withdrawal requests may be put on hold until the verification process is complete. co999 may set a deadline for submitting the documents required for verification.

Section 04

Deposits and Withdrawals

co999 provides fast and secure financial transactions through the most popular mobile banking services in Bangladesh. All terms related to deposits and withdrawals are detailed below.

4.1 Payment Methods

co999 currently supports the following payment methods:

4.2 Deposit Terms

• Deposited funds must come from a mobile banking account registered in the user's own name.
• Deposits from third-party accounts are strictly prohibited.
• The minimum deposit amount is ৳100.
• co999 may investigate any suspicious transactions at any time.

4.3 Withdrawal Terms

• The minimum withdrawal request amount is ৳800.
• Withdrawals are generally processed within 10 to 45 minutes.
• The withdrawal account and the deposit account must be the same.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Withdrawals may be put on hold if KYC has not been completed.
• If financial fraud is suspected, the withdrawal may be blocked and the relevant authorities may be notified.

Section 05

Bonuses and Promotions

co999 offers various types of bonuses and promotional offers to its users. It is important to read the relevant terms carefully before accepting any bonus.

5.1 Welcome Bonus

After opening an account on co999 for the first time, a 100% bonus is available on the first deposit, up to a maximum of ৳5,000. The wagering requirement for the welcome bonus is 25 times (25x). This means that in order to withdraw the bonus funds, you must wager a total of 25 times the bonus amount.

5.2 General Bonus Terms

• A bonus may only be claimed once per account.
• Bonus funds cannot be withdrawn directly — the specified wagering requirement must be met first.
• co999 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Bonuses may have a set expiry period — if the wagering requirement is not completed before the expiry date, the bonus will be cancelled.
• If evidence of bonus abuse is found, the bonus may be cancelled and the account may be suspended.
• Each promotion has its own specific terms — please see the promotions page for full details.

5.3 VIP Program

co999's VIP program has five tiers. Weekly cashback benefits are available at each tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.7% weekly cashback
• Platinum: up to 1.0% weekly cashback
• Diamond: up to 1.2% weekly cashback

You can move up to higher VIP tiers by playing regularly and actively.

Section 06

Betting and Gaming Rules

All gaming and betting activities on the co999 platform are conducted under fair play principles. The key rules are outlined below:

6.1 Gaming Services

co999 offers slot games, live casino, sports betting (including cricket and football), and other gaming services on its platform. Each game is provided by trusted game providers and operated using Random Number Generator (RNG) technology.

6.2 Betting Rules

• Before placing any bet, the user must confirm that their account has a sufficient balance.
• Once confirmed, a bet cannot be cancelled or changed.
• If a game is interrupted due to a technical error, co999 will determine the result based on system data.
• If a user has an objection to the result of any game, they must notify the support team within 24 hours.

6.3 Sports Betting

• All sports betting will be conducted according to the odds set by co999.
• If a match is cancelled or postponed, the result will be determined in accordance with the relevant betting rules.
• Betting is available on BPL, IPL, T20 World Cup, and other cricket and football tournaments.
• Any betting activity associated with match fixing or sports corruption will be immediately cancelled.

Section 07

Prohibited Activities

The following activities are strictly prohibited on the co999 platform. Violating these prohibitions may result in account closure and forfeiture of the associated balance:

• Creating multiple accounts or using someone else's account.
• Opening an account using a false identity or false information.
• Abusing the bonus system or claiming bonuses through multiple accounts.
• Using the platform for money laundering or illegal financial transactions.
• Using automated software, bots, or any technical method to gain an unfair advantage.
• Attempting to hack the gaming system or exploit its vulnerabilities.
• Threatening, harassing, or attempting to deceive other users.
• Operating an account on behalf of a third party.
• Unauthorized use of co999's intellectual property.

Section 08

Privacy & Data Protection

co999 places the highest importance on protecting its users' personal information. We keep all your data secure using advanced SSL encryption technology.

8.1 Data Collection & Use

Information collected by co999 from users is used solely for the following purposes:

• Account management and identity verification.
• Processing financial transactions.
• Providing customer service.
• Fraud prevention and ensuring security.
• Fulfilling regulatory obligations.

To learn more about our privacy practices, please visit our Privacy Policy page.

8.2 Cookie Policy

co999 uses cookies to ensure the website functions properly and to improve the user experience. By continuing to use the website, you consent to the use of cookies.

Section 09

Responsible Gaming

co999 places the highest importance on responsible gaming. We believe that gaming should be a form of entertainment, not a source of financial stress. co999 helps its users build healthy gaming habits.

9.1 Self-Control Tools

co999 provides the following features for its users:

• Option to set deposit limits.
• Option to take a temporary break or self-exclusion.
• Setting session time limits.
• Setting bet limits.

9.2 Signs of Problem Gaming

Seek professional help if you notice the following signs:

• Spending beyond what you can afford on gaming.
• Placing larger bets to try to recover losses.
• Gaming causing damage to family and social relationships.
• Feeling uncomfortable when unable to game.

To learn more about responsible gaming, visit our Responsible Gaming page.

Section 10

Limitation of Liability

To the maximum extent permitted by law, co999 will not be liable for:

• Interruption to gaming due to loss of internet connection or technical issues.
• Loss or damage caused by faults in third-party technology or software.
• Any loss arising from the user's own negligence or breach of these terms.
• Unforeseen circumstances (Force Majeure) — natural disasters, government restrictions, etc.
• Unauthorized use of a user's account by a third party, provided co999 was not at fault.

co999 strives to keep the platform running and reliable at all times. However, if any service is interrupted, co999 will resolve it as quickly as possible.

Section 11

Account Suspension & Closure

11.1 Account Closure by co999

co999 may temporarily suspend or permanently close a user's account without prior notice in the following circumstances:

• Violation of any clause of these terms.
• Suspicion of fraud or deception.
• Opening an account using false information.
• Operating multiple accounts.
• In accordance with legal obligations or regulatory directives.
• Extended period of inactivity on the account.

11.2 Account Closure by the User

You may request closure of your account at any time by contacting our support team. Please ensure you withdraw any existing balance before closing your account.

Section 12

Dispute Resolution

co999 is committed to resolving any disputes with its users in a friendly and timely manner.

12.1 Complaint Submission Process

1. First, report the issue through our 24/7 live chat support.
2. Provide a detailed description of the problem, along with the relevant transaction ID and date.
3. You may also send your complaint by email: [email protected]
4. After receiving a complaint, co999 will respond in a timely manner.

12.2 Principles of Dispute Resolution

All disputes will be resolved on the basis of fairness and transparency. For disputes regarding game outcomes, the system's log records will be treated as the final evidence.

Section 13

Changes to Terms

co999 reserves the right to change, amend, or update these terms at any time. Updated terms will take effect from the moment they are published on the website.

• Users may be notified in the case of significant changes.
• Continued use of the platform after any changes will be considered as acceptance of the new terms.
• Check this page regularly to stay up to date with the latest terms.

The date of the last update to these terms will always be displayed at the top of this page.

Section 14

Contact Us

If you have any questions or complaints about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: Support is available in Bengali 24 hours a day, 7 days a week.
• Support Language: Bengali
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

The fastest way to reach co999 is through our live chat service, which is active around the clock.