co999's Privacy Policy
Your personal information is very important to us. This privacy policy explains in detail how co999 collects, stores, and protects your information.
This privacy policy applies to all services of the co999 platform and the website co999.lat. By using this platform, you will be considered to have given your consent to this policy.
Introduction and Purpose
co999 is a safe and reliable online gaming and betting platform for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") describes how co999 collects, uses, stores, and shares your personal information ("Information") with third parties.
This policy applies to co999's website, mobile application (where applicable), and all related services. By using our services, you acknowledge that you have read and understood this privacy policy.
co999 always strives to ensure that your personal information is collected only for legitimate purposes and only to the minimum extent necessary. We believe that data protection is not merely a legal obligation — it is a fundamental responsibility we have toward our users.
Important: co999's services are for persons aged 21 and above only. By registering on this platform, you confirm that you are at least 21 years old and that you agree to this privacy policy.
Information Collection
co999 collects your information through various methods. The detailed categories of information collected are listed below:
Personal Identity Information
- Full name (in Bengali and English)
- Date of birth and age verification information
- National Identity Card (NID) number
- Current address
- Email address
- Mobile number
Financial Information
- bKash, Nagad and Rocket account information
- Transaction history and amounts
- Deposit and withdrawal records
- Bonus and reward history
Technical Information
- IP address and device identification
- Browser type and version
- Operating system
- Login date, time and location data
- Session information and cookies data
Gaming Activity Information
- Play history and patterns
- Betting information and amounts
- Win and loss records
- VIP level and rewards program data
- Preferred games and categories
2.1 Methods of Information Collection
We collect information in the following ways: (a) directly from you — at the time of registration, login and profile updates; (b) automatically — through cookies and log files when you browse our website; (c) through third parties — from payment processors and identity verification agencies.
Purpose of Information Use
co999 uses collected information only for legitimate and specific purposes. We never use your information for unnecessary or unlawful purposes.
Service Operation and Improvement
Your information is used to create and manage your account, process transactions, provide gaming services, and resolve technical issues. Information is also analysed to improve platform performance and the user experience.
Security and Legal Compliance
Your information is used to prevent fraud, conduct anti-money laundering (AML) checks, verify age, and enforce responsible gaming policies. Information is also retained to meet legal obligations and to cooperate with regulatory authorities.
Communication and Marketing
Your contact information is used to communicate important service-related matters, send promotional offers and bonus information, and provide customer support. You may request to stop receiving marketing communications at any time.
Analysis and Personalisation
Information is used to analyse user behaviour in order to improve services and to provide a personalised experience tailored to your preferences. This analysis is always carried out with personal identity kept anonymous.
Information Storage and Protection
co999 uses industry-standard technology and practices to keep your information secure. Our security measures are as follows:
SSL Encryption
256-bit SSL encryption is used for all data transmission, keeping all information between your browser and our servers secure.
Secure Database
Your information is stored in encrypted databases. Passwords are never stored in plain text — they are always kept in hashed format.
Access Control
Only authorised staff may access your information for specific purposes. All access is logged and monitored.
Firewall Protection
Advanced firewalls and intrusion detection systems protect our servers from unauthorised access.
Regular Audits
Our security systems are regularly tested and audited by third-party experts and updated as needed.
Backup System
Regular backups are taken to prevent data loss. Backup data is also protected by the same standard of encryption.
Warning: If you suspect any security breach in our system, please contact our support team immediately via live chat.
Sharing Information with Third Parties
co999 does not sell or rent your personal information. However, in certain circumstances we may share limited information with trusted third parties:
Payment Service Providers
The financial information necessary to complete transactions is shared with bKash, Nagad, Rocket and other payment gateways. This information is transmitted solely for the specific transaction, and these service providers operate under their own privacy policies.
Identity Verification Services
Necessary documents and information may be shared with authorised identity verification agencies for age verification and KYC (Know Your Customer) processes. This process is essential for responsible gaming and fraud prevention.
Legal Authorities
Relevant information may be provided in response to court orders, lawful requests from law enforcement agencies, or other legal obligations. This is always done in compliance with applicable law and kept as limited as possible.
Game Providers and Technology Partners
Game providers on our platform (such as Pragmatic Play, JILI, PG Soft, Spribe, etc.) may access the minimum session information necessary to operate their games. They never receive a complete personal profile.
Cookies Policy
Cookies are used on the co999 website. Cookies are small text files that your browser stores on your device at the direction of our servers.
Essential Cookies
These cookies are essential for the core functionality of the website, such as maintaining login sessions and ensuring security. Without them, the website will not function properly.
Analytical Cookies
These cookies are used to understand how users interact with our site. This helps us improve our services. This information is always aggregated and anonymous.
Preference Cookies
These cookies are used to remember your preferences and settings, such as language preference and previous login information. This improves your browsing experience.
Rejecting Cookies
You can disable cookies through your browser settings. However, please note that disabling essential cookies may affect some functionality of the website.
Your Rights
As a user of co999, you have the following rights. To exercise these rights, please contact our support team:
Right to Access Information
You may request a copy of the information we hold about you at any time. We will endeavour to respond to your request within 30 working days.
Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. If self-correction through account settings is not possible, please contact support.
Right to Delete Information
In certain circumstances you may request deletion of your personal information. However, some information may need to be retained for a specified period due to legal and regulatory obligations.
Right to Object to Processing
You may object to the use of your information for marketing purposes. We will stop marketing communications as soon as we receive this request.
Right to Data Portability
You may request to receive your information in a structured, commonly used format. This information will be sent to you by email.
Children's Privacy
co999 services are strictly for those aged 21 and above only. We never knowingly collect personal information from anyone under the age of 21.
Minor Protection Measures
An age verification process is in place at the time of registration. If we become aware that a minor has registered on our platform, we will immediately close that account and permanently delete all associated information. If a parent or legal guardian believes their child has accidentally registered on this platform, please contact our live chat immediately.
Data Retention Period
co999 does not store any information beyond what is necessary. The retention periods for different types of data are as follows:
Account Information
Retained for as long as your account is active and for the period required to meet legal obligations after account closure. Generally a minimum of five years after account closure.
Transaction Records
All transaction records are retained for a minimum of five years in compliance with financial regulatory rules. This period may be extended in accordance with AML regulations.
Communication Logs
Customer service communication logs are retained for a minimum of two years. This period may be extended in the case of dispute resolution.
Cookies and Session Data
Session cookies are deleted as soon as the browser is closed. Persistent cookies are retained for a maximum of one year, after which they expire automatically.
Policy Changes
co999 reserves the right to update or change this privacy policy from time to time. The following procedure will be followed in the event of changes:
Notice of Changes
For significant changes, registered users will be notified via their registered email or through a notification upon logging in to the platform. For minor changes, only this page will be updated.
Effective Date
The effective date of each change will be noted at the top of this page under the "Last Updated" section. Continued use of the platform after a change is made will be considered your acceptance of the new policy.
Previous Versions
Previous versions of the privacy policy may be obtained through the support team upon request. The history of this policy is securely stored on our servers.
Contact Us
If you have any questions, comments or concerns about this privacy policy, please get in touch with us. Our privacy team will contact you as soon as possible.
For any privacy-related requests or questions, write to us at:
[email protected]
Please include your name, account ID (if any) and subject matter in the email.
Live Chat
For urgent privacy-related issues, use our 24/7 Bengali live chat support. Our expert team is always ready to assist you.
Our target for responding to requests related to your data rights is 30 business days. For complex requests this period may be extended, in which case we will inform you in advance.
Join Our Platform
Your privacy is completely safe at co999. A trusted gaming platform in Bangladesh with SSL encryption and fair play guarantee.
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