co999's commitment to responsible gaming
co999 believes that enjoyable gaming is only possible when it is played in a controlled and mindful way. Our tools and guides are here to keep you safe.
What is responsible gaming and why does it matter?
Online betting and casino gaming is a form of entertainment. But just like any other entertainment, it is very important to maintain limits. Responsible gaming at co999 means setting your own budget, sticking to time limits, and viewing gaming as a source of fun — not a source of income.
co999 is committed to providing a safe and transparent environment for players in Bangladesh at all times. Our platform offers several important responsible gaming tools — such as setting a deposit limit, taking a temporary break (time-out), and permanently closing your account (self-exclusion).
Remember, gaming should never take priority over family, friends, or your professional life. If you feel your gaming habits are getting out of control, do not wait — contact co999's 24/7 Bengali live chat support right away.
Our protection tools
co999 gives you access to the following tools to help you game responsibly. Activate any of them at any time through live chat.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately, and a 24-hour waiting period applies if you want to increase it.
Time-Out
Temporarily suspend your account for a set period — 24 hours, 7 days, or 30 days. No bets or transactions will be possible during this time.
Self-Exclusion
If you feel you need a long-term break, use self-exclusion to close your account permanently. Once this step is activated, it cannot be reversed before the set period has ended.
Loss Limit
Set a maximum loss amount in advance for a given period. When you reach that limit, co999 will automatically stop your gaming session.
Reality Check
You will receive a reminder message at set intervals to let you know how long you have been playing. This feature keeps you aware and encourages you to take a break when needed.
24/7 Support
co999's Bengali live chat support is available around the clock for any issue. Share any concern you have about gaming — our team will point you in the right direction.
For adults only
Gaming at co999 is permitted only for those aged 21 and above. We verify age at the time of account creation and reserve the right to close accounts belonging to underage users immediately.
Warning signs of problem gaming
The signs below may indicate that gaming is becoming a problem. If you notice any of these in yourself or someone close to you, take action without delay.
Need help?
The co999 support team is available 24/7 in Bengali. Contact us via live chat or email: [email protected]
- You are constantly increasing your bet amounts because the previous amounts no longer feel exciting.
- You are placing more and more bets to recover losses — with the mindset that "just a little more and I'll win it back."
- You have tried repeatedly to control or stop gaming but have not been able to succeed.
- Time with family, friends, or at work is being affected because of gaming.
- You are taking on debt or dipping into savings to fund your gaming.
- You feel restless, anxious, or irritable when you are not gaming.
- You are hiding your gaming habits from family or friends.
6 golden rules for responsible gaming
Keep every gaming session enjoyable at co999 by keeping these simple rules in mind.
Set a budget and stick to it
Decide how much you can afford to spend before you start gaming. Once that budget is gone, stop for the day — do not try to chase your losses.
Set a time limit
Decide in advance how long each gaming session will last. Use the time-out feature or set an alarm on your phone — stop gaming when the time is up.
Do not treat gaming as a source of income
Online gaming is for entertainment. Never bet with money meant for living expenses or savings. Expecting regular earnings from gaming is not realistic.
Do not bet on impulse
Do not game when you are angry, frustrated, or under the influence of alcohol. Making decisions in an emotionally unstable state usually leads to harmful outcomes.
Take regular breaks
Concentration drops and the chances of poor decisions increase during long sessions. Take at least a 10-15 minute break every hour — get up, walk around, and have some water.
Ask for help when you need it
If you feel you are losing control of your gaming, contact co999 via live chat or email. Recognising that you need help and reaching out takes courage.
How to use account control tools
Deposit and Loss Limits
Tell the support team via live chat how much of a limit you want. The limit is applied immediately.
- Daily, weekly, or monthly deposit limits
- Automatic pause when the set loss limit is reached
- Lowering a limit is instant; increasing requires a 24-hour wait
- Minimum deposit ৳100; minimum withdrawal ৳800
Time-Out and Self-Exclusion
Request a short-term or long-term break at any time. Our team will apply it without delay.
- Time-out options from 24 hours up to 6 months
- Permanent self-exclusion — no reactivation before the period ends
- Promotional communications will be paused during the break
- Your balance will remain fully protected
Responsible Gaming FAQ
Find answers to the most frequently asked questions below.
Enjoy safely at co999
Start playing responsibly. Enjoy cricket betting, slots, or casino — all in a safe environment.
We are here if you need help
If you have any concern or problem with gaming, do not wait. co999's 24/7 Bengali live chat support team is always ready to point you in the right direction. You can also send an email to: [email protected]